Hi, how can I help you?
ORDERING & SHIPPING
Have questions? We’re here to help
I HAVEN'T RECEIVED MY ORDER CONFIRMATION EMAIL
If you're having trouble finding your order confirmation email, don't worry!
We automatically send out emails when orders are fulfilled, but they can sometimes end up in your spam folder. If you still can't find it, it might be because the email address you gave us was incorrect.
Don't worry - just contact us with your name, address, and the right email address, and we'll be able to locate your order number and get your email sorted out! No need to stress - we're here to help.
I HAVEN'T RECEIVED A SHIPPING CONFIRMATION
We want to make sure you don't miss out on any important information, so once your order is fulfilled, we'll send out an automatic email with all the shipping details.
If it's not in your inbox, don't forget to check your spam folder! If you still can't find it contact us and we'll resend it to you.
We hope this friendly reminder helps you stay up-to-date. Enjoy your order!
HOW CAN I TRACK MY ORDER?
Hey there! To easily track your order and stay updated on your shipment, head over to our tracking page - https://zorvera.com/apps/track123
All you need to do is enter your order number and email and you can get all the details you need.
We hope this makes it easier for you - stay informed!
WHEN WILL I RECEIVE MY ORDER?
Shipping and Delivery typically takes 7-12 days, but it can vary, depending on your location and how many orders we're currently processing.
Sorry for any delays – our products are selling fast, and we're doing all we can to keep up!
Thanks for your patience, and we hope you enjoy your purchase!
CAN I CANCEL MY ORDER?
Of course! If you'd like to cancel your order you can by simply contact us via email.
If you're order has already been shipped we won't be able to cancel it,
We also charge a $15 cancellation fee as per our cancellation policy - https://zorvera.com/pages/return-policy
ABOUT THE PRODUCT
Have questions? We’re here to help
MY DEVICE IS NOT WORKING
We've encountered similar situations where customers initially reported problems, but after troubleshooting, they were able to enjoy our products and see amazing results.
First, please ensure that you have charged the device for at least 6 hours.
If you haven’t done this yet, please do so, and then follow the instructions provided below.
Once you’ve charged the device, please refer to the tutorial video below which explains how to use the device: https://drive.google.com/file/d/1EU6RVl3LA3r9XxWna5cMTXDEJdviKYuf/view?usp=sharing
Here’s a quick summary of how to use the device:
STEP 1- Press the ON/INC button (the device only works when in contact with the skin).
STEP 2 - Select a level using the PROGRAM button.
STEP 3 -Confirm the level by pressing the ON/INC button again.
STEP 4 - Increase the speed intensity by pressing the ON/INC button repeatedly.
If you’re not feeling the pulses as expected, you have two options:
Option 1: Select a new level using the PROGRAM button, confirm it with the ON/INC button, and then increase the speed intensity.
Option 2: Simply increase the speed intensity at the level you’re currently using by pressing the ON/INC button.
Important Notes:
- EMS pulses and vibrations may not be visible for everyone, as this can vary based on factors such as glute size, strength, and fat. As long as you can feel the pulses, the device is working effectively.
- Remember that the device will only function when it is properly attached to the skin.
If you are still having problems, contact us here: https://zorvera.com/pages/contact
MY BUTT IS NOT VIBRATING
Everyone's body is different so EMS pulses and vibrations from the Booty Trainer won't be visible for everyone, as the sensation can vary based on factors such as glute size, strength, and fat.
As long as you can feel the pulses during use, the device is working effectively.
If you do not feel the pulses, ensure the sticky gel pads are properly attached and the device is securely in place and use a higher level with a high speed intensity.
If you're still experiencing issues, feel free to reach out to our customer service team for further assistance - https://zorvera.com/pages/contact
HOW TO USE
Using your Booty Trainer is simple! Follow these steps for optimal results:
STEP 1 - Prepare the device. Ensure the sticky gel pads are clean and you have no body oils on your skin
STEP 2 - Place the device: Position the Booty Trainer on your glutes, ensuring full contact with the skin.
STEP 3 - Press the ON/INC button (the device only works when attached to the skin).
STEP 4 - Select a level using the PROGRAM button.
STEP 5 - Confirm the level by pressing the ON/INC button again.
STEP 6 - Press the ON/INC button repeatedly to increase the speed intensity.
Frequency: For best results, use the Booty Trainer 3-5 times a week alongside your exercise program.
Here's a tutorial video below which explains how to use the device: https://drive.google.com/file/d/1EU6RVl3LA3r9XxWna5cMTXDEJdviKYuf/view?usp=sharing