Return & Refund Policy
Eligibility for Returns To qualify for a return, please ensure that the device meets the following criteria:
- In original condition
- Fully functional and unused
- All tags attached
- Original packaging intact
- For hygiene reasons, items must not have been used or attached to any body parts
Initiating a Return: To initiate a return, please email us at info@zorvera.com
Damaged & Defective Goods: If you receive a defective item, report the issue to our customer support team via email. Our team will provide assistance and instructions on how to use the product. If the item is truly defective, we will offer a FREE replacement.
For damaged & defective goods: Please email us at info@zorvera.com
What about your 30-day money-back guarantee? Yes, we do offer a 30-day money-back guarantee. To be eligible, you must:
- Use the item consistently for a full 30-day period
- Not see any results
- Take a photo before starting with the product to compare with your results after 30 days
Return Fees A $15 fee for processing, shipping, and logistics will be deducted from your total refund amount.
Initiating a Return To initiate a return, please email us at info@zorvera.com
Order Cancellation: We want to get your orders to you quickly, so we usually pack and dispatch them quickly. Unfortunately, once an order is placed, it can't be cancelled, because it is already in the process of being packed and shipped. We understand this might be inconvenient, but we hope you appreciate our effort to get your order to you ASAP! Thanks for being a valued customer!
Need Help? If you have any questions or have received a faulty item, please contact us anytime at info@zorvera.com We are here to assist you!